Privacy Policy
Effective: January 1, 2025 · Last updated: May 2026
Comfort Home Care Services Uganda ("we", "our" or "the Company") is committed to protecting the privacy and confidentiality of all personal information entrusted to us. This Privacy Policy describes how we collect, use, store and protect your information when you use our website or engage our services.
1. Information We Collect
We collect personal information you voluntarily provide when booking a service or contacting us, including: full name, phone number, email address, home address and location, medical or health-related information relevant to the care requested, and payment method preference.
2. How We Use Your Information
Your personal information is used solely to: provide and coordinate the healthcare services you request; communicate with you about appointments, confirmations and follow-ups; improve the quality of our services; and comply with applicable Ugandan law and healthcare regulations.
3. Data Protection & Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. All health-related information is treated with the highest level of confidentiality in accordance with medical ethics.
4. Sharing of Information
We do not sell, rent or trade your personal information to any third party. Information may be shared only with: caregivers assigned to your case (on a need-to-know basis); referring physicians or healthcare facilities with your explicit consent; and government authorities where required by Ugandan law.
5. Cookies & Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings. We may use Google Analytics or similar services to understand how visitors interact with our site.
6. Your Rights
You have the right to access, correct, update or request deletion of your personal information at any time. To exercise these rights, please contact us using the details below.
7. Retention
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Health records are retained in accordance with Ugandan healthcare regulations.
8. Contact Us
Comfort Home Care Services Uganda
Kampala, Uganda
Email: info@comfortcareug.com
Phone: +256 788 445 146